Pre-order Status Page and FAQs
Artisan Pre-Order Progress
Pre-orders are due to ship to customers Late August!
Q: Why are we doing pre-orders?
A: As a smaller business, it is hard for us to wait 1-2 months for a return on investment. We normally only have pre-orders on more expensive items for these reasons.
Q: Is there a limit to the number of pre-orders?
A: Yes. For the Artisan mouse pads we limit customers to 2 of a specific pad type. For example, you can only get 2 Artisan Zero Mid. However, you can order another of the same pad with a different sponge (2 Artisan Zero Mid and 2 Artisan Zero Soft, etc.). We have this limited on our the website and if you try and purchase more than 2 you will get an alert on what to remove from your cart. If you have any questions feel free to contact us.
Q: If I don't pre-order when will I be able to get one?
A: We do hold a reserve amount of each Artisan mouse pad. We do this in case any of them get damaged/lost on their way to us or to the customer. We want to make sure the whole process goes as smoothly as possible. After all the pre-orders have shipped, we wait until they are all delivered before we put the revered extra live for sale. We do announce a date for those extras ahead of time.
Q: Can I cancel/edit my pre-order after I have placed it?
A: Yes! You can cancel or edit your pre-order up to 30 days after the date pre-orders opened (June 19th). You can do so via your customer account page or order confirmation email.
Q: If I order other items at the same time as my pre-order will they be shipped immediately or will they ship together?
A: Any other regular in-stock items purchased with your pre-order will be shipped with your pre-order.
Q: I placed a pre-order but I don’t want it anymore, can I get a refund?
A: Yes. Simply cancel the order on your customer account page or at the bottom of your order confirmation email. You can do so for up to 30 days after the date of the pre-orders opening (June 19th).
Q: I pre-ordered but I need to change my mailing address.
A: We can easily do that for you! Simply contact support with your order number, email used on the order, and the updated address.
Q: Can I pre-order an Artisan mouse pad if I am not in the US?
A: Yes! We do ship worldwide, however, international shipments may incur a customs fee.
We encourage you to checkout other companies that carry Artisan as well:
Canada: Agile Cables
Q: I missed the pre-order window, how can I still get an Artisan mouse pad?
A: Yes, we hold a reserve amount of each of the Artisan mouse pads. We do this in case any of them get damaged/lost on their way to us or to the customer. We want to make sure the whole process goes as smoothly as possible for everyone involved. After all the pre-orders have shipped, we wait until they are all delivered before we put the revered extra live for sale. We do announce a date for those extras ahead of time.
Q: Is there a shipping charge/fee?
A: Yes. You will have to pay for shipping.
Q: Can I order other products along with my pre-order?
A: Yes, however, they will ship together. This means you may be waiting a while on the other items even if we have them in stock.
Q: Will the Artisan mouse pads be available on Amazon?
A: No. We do not sell through Amazon nor do we have plans to.