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We have a ZERO TOLERANCE policy on rudeness toward customer support. If you are rude to support we will still make sure you get taken care of but it will result in you being banned from purchasing from us in the future. 

THERE ARE NO CANCELLATIONS ON THE ARTISAN PRE-ORDERS. THIS IS CLEARLY STATED IN THE TERMS AND CONDITIONS LOCATED IN THE PRODUCT DESCRIPTION THAT YOU HAD TO AGREE TO BEFORE PURCHASING. IF YOU HAVE A DIRE NEED TO CANCEL WE WILL WORK WITH YOU!

THE SHIP DATE FOR ARTISAN PADS IS ESTIMATED AT LATE MAY. THIS IS CLEARLY STATED IN THE TERMS AND CONDITIONS LOCATED IN THE PRODUCT DESCRIPTION THAT YOU HAD TO AGREE TO BEFORE PURCHASING.