Neptune Pro [PRE-ORDER]

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If the item(s) are returned in a condition that is considered not "like new", you may be subject to a 10% fee that will be removed from the refund amount. This is to cover the cleaning of the product so that it may be resold. Regardless if the item has a defect or not, it is required to be in "like new" condition to be returned (minus the defect itself). 

Consumable Products (Skates, Grips, Mousepads, Sleeves)
To be eligible for a return, your item must be unopened and unused. It must also be in the original packaging. If the product packaging has been opened you can not return the item(s). The only exception are SkyPAD mousepads, we will accept a return on those within 30 days. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Returns (Keyboards & Mice)

There is a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us HERE. Items sent back to us without first requesting a return will not be accepted. While we do not collect any restocking fee as long as the products are unused, you will have to pay for the return shipping fee. Any missing item will be deducted from the refund.
You can always contact us for any return question HERE.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must contact us within 48 hours of receiving a "defective upon opening" product. For keyboards that have to be built/assembled by the customer, please test your PCB to make sure it is working before assembly. We cannot offer you a refund or return if the issue is found after it had been assembled/built due to a PCB issue.

Superglides
Superglides are consumable items, and therefore as soon as you open the product, the return policy does not apply. However, if the product has not been opened, we can help you with your refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Defective Item(s)
If your product you receive has a defect that requires a return, we will cover the cost of the return shipping. Please note, if you opt for a refund, we will only refund the cost of the product itself. While it is unfortunate to receive a defective product, the shipping service was completed and thus is not applicable for a refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lethalgaminggear@gmail.com.

Cable Warranty
The warranty on the Lethal Cables is valid for 90 days from the purchase date. This is not because we lack confidence in our product but rather due to how people can treat their cables. Please use in a mouse bungee properly with enough slack.

Exchanges
Our system has no way to handle exchanges. You will need to return the unopened/unused product for a refund and place a new order for the product you would like instead. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Lethal Gaming Gear LLC

3025 Trotters Pkwy STE A

Alpharetta GA 30004

United States